I purchased a Minaal Daily Bag almost a decade ago on the recommendation of a good friend who travels frequently. Since then, the bag has served me well through thousands of miles of traveling each year. A while ago, my Roomba vacuum ate through the zipper of the bag and I contacted customer support to see if I could get it fixed. I was very happy to pay for the repair as this was not a manufacturing defect.
Maria, my Minaal support representative, located a local tailor who was able to fix the damage. She also reimbursed me for the cost of repair! Thank you so much Maria and Minaal for the excellent customer service!
