THE KAURI GUARANTEE
We offer a lifetime guarantee against all manufacturing defects. If your gear has a defect, we’ll organise a repair or send you a replacement – anywhere in the world.
We call it the Kauri Guarantee – inspired by the enormous, venerable tree of that name found in New Zealand.
This section is where some companies might list their endless conditions, exclusions, and sub-clauses to their reckless initial claims. But we’re big believers in common sense – a defect is a defect – and we won’t use legal jargon as a rock to hide under when you come knocking. Problems with our gear are incredibly rare, but we know how good it feels to have a solid warranty backing you up when you’re on the road. If any of our gear falls short of our high quality-control standards, we’ll make it right.
Eventually, all gear used over a long period of time will show signs of wear and tear – fabric color changes, slower zipper action, or similar. These wear and tear effects aren't considered defective, but drop us a line if you're in doubt, and we'll be straight with you either way.
In particular, you can expect to see signs of wear and tear on most Used products listed on our Marketplace. That's the whole concept :) Our warranty covers all products bought and sold on the Marketplace, but again it covers defects, not wear and tear. And again, feel free to ask us before using the Marketplace as a seller or buyer.
If you're in the U.S. and want to request a warranty evaluation, you can do it here.
If you live outside the U.S. and have a warranty issue, it's best to contact us directly.