Shipping
USA
We ship Monday-Friday, and guarantee same-day dispatch if you place your order before 12pm Pacific (3pm Eastern). All orders placed between 12pm Pacific Friday and 12pm Pacific Monday will ship on Monday; this includes any expedited shipping options you might choose.
TRANSIT TIMES: See map. All transit times refer to business days (Mon-Fri). For example, an order placed noon Tuesday will arrive in San Francisco by end-of-day Thursday, or in NYC by end-of-day the following Tuesday.
EXPEDITED OPTIONS: If you need the bag urgently, we offer FedEx Next-Day Air shipping. Note that this service doesn't run on weekends.
INTERNATIONAL
We ship pretty much everywhere. Almost all bag orders use premium express courier, and include tracking and insurance – giving you total peace of mind all the way to your front door.
GLOBAL TRANSIT TIMES: The following are estimates only, but should give you a sense of what to expect:
3-4 BUSINESS DAYS
🇯🇵 Japan
🇸🇬 Singapore
🇨🇦 Canada
3-8 BUSINESS DAYS
🇪🇺 Western Europe (except UK)
🇦🇺 Australia
🇳🇿 New Zealand
4-14 BUSINESS DAYS
🇺🇳 Rest of World
10-15 BUSINESS DAYS
🇬🇧 United Kingdom (due to border changes, shipping is currently limited to Royal Mail Airmail)
POSTAL OPTIONS
For small orders (i.e. those that don't contain any bags), we also offer International Registered Airmail, which generally takes 7-28 days and includes basic tracking.
A NOTE ON CUSTOMS
We'll work hard to avoid your package getting held up by wheeled-suitcase-loving bureaucrats. But we can't guarantee that you won't experience delays, or be charged duties or other fees.
We’ll do what we can to assist with any delays, but we ultimately can't take any responsibility for issues caused by customs.